Let’s be honest with the restaurant business, the margins can be tight and you are always looking for ways to improve quality, and the customer experience while decreasing cost to increase profit. Of course, at first glance it seems obvious that one of the first things you’d look at is the menu to increase profitability. However, adjusting the menu can also be a risky practice if it isn’t done properly. An improperly engineered menu, therefore, could even have the opposite effect that you want and…Continue Reading “Step-By-Step Guide: How To Update Your Menu To Increase Profit”

Good customer service is at the cornerstone of any tourism and hospitality business, however, your goal shouldn’t be just good customer service. Rather, your end goal should be to delight your customer. Do you delight your customers? Do you want to know how? When people come to your restaurant, or cafe, it’s not only a requirement to provide great customer service, you also want to delight so that your guests talk about their experiences to others. When you do this, not only do your guests…Continue Reading “3 Tips To Go From Customer Service To Delighting Guests”

Walking guests caused by hotel overbookings can be a double-edged sword. Do it right and you may be lucky to have a lifetime customer. Do it wrong and you have a higher chance of receiving some negative feedback and damaging reviews. Either way the guests being ‘walked’ feel a profound sense of discontentment and possibly even rejection when they discover that their confirmed room is now unavailable and they are being bumped to another hotel. Although overbooking is a standard practice in the hotel industry…Continue Reading “The Best Ways to Walk Guests When Overbooked”

Many master roasters consider the skill of coffee roasting an intricate dance between practice, curiosity, and passion. It is a true art form that requires much more than achieving a precise roasting color shade or number. It requires full immersion into this sensory adventure. Transforming the humble green coffee bean into a delectable roast that is layered with a multitude of flavor tones like citrus, floral, sweet, or chocolate requires a master’s touch and knowledge. Most truly great roastmasters emphasize that they never really stop…Continue Reading “Three Expert Tips to Master Coffee Roasting”

Is it the end of casual dining? Some may have you think so as local restaurants are feeling the pinch as more and more customers are moving away from table-service restaurants and instead choosing meal options that are fast, healthy, and convenient. If increasing sales slumps and restaurant closures are any indication of this growing trend toward fast-casual food, then casual dining is definitely in danger. What is Fast-Casual? Think healthy food meets convenience. Then add in a dash of efficiency and speed and you…Continue Reading “How Local Restaurants Can Cash in on the Fast-Casual Food Trend”

On the menu at your restaurant? Maybe it’s a decadent quinoa, roast beetroot, and macadamia salad. Or possibly a succulent roast duck breast drizzled with a plum, mango, and ginger sauce. Perhaps you are feeling adventurous and serve up a dish of saucy mobile apps or seamless online ordering. Yes, mobile apps. Digital technology is here to stay and restaurants would be wise to incorporate this into their offerings. For the first time in history, tech-savvy restaurants are beginning to bridge the gap between what…Continue Reading “Digital Dining is on the Menu”

As we welcome in the new year, new and exciting trends in the hospitality industry are already beginning to leave their mark on the Australian scene. The theme for 2018 is IMMERSIVE EXPERIENCES. Here are four exciting trends that are experience-driven and will keep customers coming back for more… Food Festivals and Events – As consumers shift away from accumulating material goods and focus more on engaging in enticing experiences, food festivals will be a big hit for 2018. Foodies will get the opportunity to…Continue Reading “Food and Hospitality Trends to Watch For in 2018”

So you are the new café in town and want to make your café shine. But you are situated between a big chain coffee shop and the trendy café on the corner. What do you do to make your café stand out from the crowd? Break out of the coffee culture mold and do your own thing. Forget about the hanging lightbulbs, the arty blackboard menus, trendy couches, or the usual dried flowers in a jar. This is typical cookie-cutter stuff for most cafés. What…Continue Reading “Stand Out From the Crowd – 4 Ways to Make Your Café Shine”

With such a wide array of gloves to use in the food service industry, how do you determine which glove is right for which job? Polyethylene Gloves Polyethylene is a type of synthetic rubber that is ideal for light-duty tasks that do not require a lot of manual dexterity. They make an economical choice for food handlers as they are the least expensive of all glove types. Available in various density forms, poly gloves offer a looser fit than other gloves such as nitrile, latex,…Continue Reading “Choosing the Right Glove for Food Handlers”

Kitchen exhaust hood and ductwork systems are designed to catch cooking vapors and carry them out of the building. But what happens if these kitchen exhaust systems are heavily laden with highly flammable particulate matter and grease residue? You got it. Fire. Everything can go up in flames. Grease is the Primary Culprit How can airborne grease become a commercial kitchen’s number one enemy? The act of cooking creates a number of effluents such as grease, moisture, and smoke. When the ventilation fan is turned…Continue Reading “Getting the Grease Out – Preventing Kitchen Exhaust Fires”