Is the air at your hotel hazardous to your guest’s health?
According to the US Environmental Protection Agency, the air you breathe indoors can be up to 100 times more polluted than the air you breathe outside.
In a confined hotel room, this level of pollution can even be higher.
Contaminants In The Air
Air-borne contaminants such as mold, mildew, dust, smoke, and other contaminants are physically trapped within your guest rooms and pose a real threat to your customers, especially ones with allergies or sensitivities to common irritants.
Headaches. Itchy eyes. Fatigue. Breathing difficulties. These can all be symptoms of poor indoor air quality.
Hotel managers are acutely aware of the consequences of poor guest experiences.
If your customers are not happy, they may not return. Ever.
Here are five reasons why it is critical to improve the indoor air quality at your hotel:
It cannot be underestimated the importance of indoor air quality on guest experience. If a customer experiences nausea, fatigue, and dizziness soon after she checks into her hotel room, you can be confident that poor air quality is the cause.
Strong and funky odors are a common cause of guest complaints and can quickly escalate into customer dissatisfaction. No one wants to be blasted with odors from toxic cleaning supplies, deodorizers, dust, and mold soon after they check in.
It can spoil a hotel stay very quickly.
High air quality is essential for positive guest experiences. In fact, 60 percent of those surveyed by Expedia in 2012 will give better ratings to those hotels who have high air indoor quality.
Hotel rooms are a hotbed for airborne pollutants. Dust particles, mold spores, pollen, cigarette smoke, and other irritants can all remain suspended for extended periods of time which can trigger existing allergies and possibly exacerbate chronic respiratory conditions.
These allergens can also be stirred up every time the room is vigorously cleaned by the housekeeping staff making these rooms completely inappropriate for millions of travelers who suffer from sensitivities, allergies, and respiratory ailments.
Guests want clean, healthy air. In fact, more consumers want options and are requesting allergy-friendly guest rooms when they book their accommodations to keep their allergy symptoms at bay.
In the confines of a tight building with closed ventilation systems, the risk of recirculating and transmitting airborne pathogens within the indoor living space is very high.
Toxic pollutants from a variety of sources can contribute to building-related diseases.
Legionella Pneumophila, a rare form of lethal pneumonia, can be contracted through breathing in the mist from contaminated hot water tanks, hot tubs, and air conditioning units.
Certain toxic molds like Stachybotrus Chartarum that thrive in moisture-rich bathroom environments can cause severe hay-fever like symptoms in those affected by chronic respiratory conditions.
High ventilation rates are key in preventing the growth and transmission of these dangerous micro-organisms to your guests.
As a hotel manager or owner, it is your legal responsibility to keep your staff and guests safe. In the context of air quality, it is imperative that you ensure the optimal functioning and maintenance of all ventilation systems, boilers, and heating systems to prevent creating fumes that are toxic and often fatal.
In 2006, a malfunctioning gas appliance at a resort bungalow in Corfu, Greece killed two unsuspecting children from carbon monoxide poisoning.
Consider investing in upgraded and efficient ventilation systems to help avert this tragedy at your hotel
- Staff Productivity
Your hotel employees are also at risk from the adverse effects of poor air quality. Headaches, nausea, irritated eyes, and fatigue can seriously hamper the productivity levels of your staff.If your staff are uncomfortable and suffering then this can even ripple out and have a detrimental effect on customer experiences. Staff members may be less attentive, ill-tempered, and impatient with fulfilling guests’ needs and desires.
Keep your staff happy and they will continue to provide exceptional service to your valued guests.
Be aware that your indoor air quality has a direct impact on the comfort and health of your guests. Maintaining a high quality of air enhances your guest experience and provides a sense of well-being to all staff and customers. The desired outcome will be guests that return and recommend your hotel again and again.