Walking guests caused by hotel overbookings can be a double-edged sword. Do it right and you may be lucky to have a lifetime customer. Do it wrong and you have a higher chance of receiving some negative feedback and damaging reviews. Either way the guests being ‘walked’ feel a profound sense of discontentment and possibly even rejection when they discover that their confirmed room is now unavailable and they are being bumped to another hotel. Although overbooking is a standard practice in the hotel industry … Continue reading The Best Ways to Walk Guests When Overbooked