Good customer service is at the cornerstone of any tourism and hospitality business, however, your goal shouldn’t be just good customer service. Rather, your end goal should be to delight your customer. Do you delight your customers? Do you want to know how? When people come to your restaurant, or cafe, it’s not only a requirement to provide great customer service, you also want to delight so that your guests talk about their experiences to others. When you do this, not only do your guests … Continue reading 3 Tips To Go From Customer Service To Delighting Guests